Chaussures Arche

Your terms and conditions of use


15 Avenue du Château
94300 Vincennes
Phone : +33 1 48 08 67 62



Welcome to our website (the Site). Your privacy and the security of your personal data are very important to SARL MARCYN – website (“”), so we collect and manage your personal data with the utmost care and take specific measures to keep it safe. Below you will find the main information on the processing of your personal data by SARL MARCYN - in relation to your browsing of and the use of the services offered. For detailed information on how SARL MARCYN - manages your personal data, please read our Privacy Notice.


Who is the Data Controller?
Below is the main information on the processing of your personal data carried out by 

15 avenue du Château

94300 Vincennes


Who is the Data Controller ?
Below is the main information on the processing of your personal data carried out by SARL MARCYN – 15 avenue du Château 94300 Vincennes France as Data Controller. For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to Customer service online. If you wish, you can also contact our Data Protection Officer (DPO) by writing to "DPO Cindy" by e-mail to

What data do we process and why ?
The personal data that SARL MARCYN - processes is that which you provide to us when you conclude an order and purchase goods, and that which we collect as you browse or use the services offered on SARL MARCYN - can then collect data about you, for example, personal details such as name and surname, shipping address and billing address, browsing data and your purchase habits. Your personal data is processed for the following purposes: - conclude and execute the purchase contract for goods offered on; - provide you with the services of such as subscription to the newsletter; - allow registration to the site and use of services reserved for registered users; - manage your requests forwarded to our Customer Service. In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service that you have specifically requested. We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, in order to improve our offer and our services. However, only with your express consent will we process your personal data to: - carry out commercial and promotional communication activities; - customise the site and the commercial offers based on your interests.


Who will process your data ?
Your personal data will be processed by SARL MARCYN – internal staff who are specifically trained and authorised to process. Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These persons have been appointed as data controllers and carry out their activities according to the instructions given by SARL MARCYN – and under its control. The third parties in question belong to the following categories: banking operators, internet providers, companies specialised in IT and telematic services; couriers; companies that carry out marketing activities; companies specialised in market research and data processing.


How long do we keep your data?
We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the processing purpose: for example, the data collected during the purchase of goods on is processed until the conclusion of all administrative and accounting formalities are therefore stored in accordance with local tax législation, that which is used to send you our newsletter until you ask us to stop sending it.

What are your rights?
You can exercise your rights at any time with reference to the specific processing of your personal data by SARL MARCYN – Below is their general description and how to practice them.
a) Access your data and modify it : you have the right to access your personal data and to request that it be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Revoke your consent: you can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time. In this regard, we remind you that marketing activities are considered the sending of commercial and promotional communications, the conduct of market research and surveys for the detection of satisfaction for the customisation of the website and commercial offers according to your interests. Once we receive your request, it will be our duty to promptly cease to process your personal data based on this consent, while different processing or that which is based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data made on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, SARL MARCYN – will have to evaluate the reasons for your request.
d) Delete your data: you may request the cancellation of your personal data in the cases provided for by current legislation. Once your request has been received and examined and if it is legitimate, it will be our duty to timely cease to process your personal data and to delete it.
e) Request of restriction of the processing: in this case, SARL MARCYN – will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. Processing of your personal data can be limited when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court and when you oppose your processing, in the period in which we evaluate the reasons for your request.
f) Request of data transfer to other party than SARL MARCYN – ("right to data portability"). You can ask to receive your data that we process based on your consent or on the basis of an agreement with you in a standard format. If you wish, where technically possible and at your request, we may transfer your data directly to a third party that you indicate.
In order to exercise some of your rights described above you can access MY ACCOUNT or alternatively you can contact us writing to our Customer service online by writing to the address of the Data Controller above.
In order to ensure that our users' data is not infringed or illegitimate by third parties, we will ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated.


Security measures
We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, SARL MARCYN – agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing.


If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.

Changes to this information
The constant development of our services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy policy may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures regarding the protection of personal data.
Therefore, we invite you to periodically check the contents: where possible, we will try to inform you promptly on the changes made and their consequences in In any case, the updated version of the privacy statement will be published on this page, with indication of the date of its last update.



Orders can be made by :
1. Credit card with our secure payment system by the bank LCL or with PAYPAL on the website



The goods are sold at the current price which the buyer acknowledges.

Shipping charges are :

• FREE for Metropolitan France and Monaco.
• €9 or €11 or €14 depending on the zone for all EUROPEAN COUNTRIES.
• €20 for NORTH AMERICA ( United States, Canada, Mexico).
• €25 for OTHER COUNTRIES ( Asia, Oceania, North and Central America).

Delivery is FREE for all orders above €450, ONLY for European countries. 



These terms and conditions must be delivered or addressed to any buyer who wants to order online, which implies full and unreserved acceptance to those conditions, this is excluding  all other documents that may be issued by the seller for information purpose only. Any payment online or by check made by the customer is specifically in the nature of a deposit.



When you order on our website, we deliver within :

- 2 to 4 working days for Metropolitan France and Monaco.

- 3 to 10 working days  for all European countries.

- 6 to 14 working days for all other countries.

The delivery time mentioned above include shipping time (preparing your order, packaging and labeling) and a delivery time.



Delivery times are given as an indication, unless otherwise written stipulation.  A delay can not lead to damages or cancellation of the order by the buyer.
In case of delay in delivery compared to the date initially fixed, the buyer must notify the seller (by email or mail) to allow us to open an inquiry to the transport company.
If the ordered items have not been delivered in more than 90 days after the order has been validated, the Customer may cancel the order without charge and obtain a full refund of the order. (It takes 90 days for the transport company to close an investigation).


The arche - SARL Marcyn shop holds on stock the items described on the website and sends them as soon as possible. If an out of stock is prolonged, the buyer will be notified by email, a new delivery time or a refund will be proposed. 



If the obligations of the arche - SARL Marcyn is prevented by external causes, including accident or force majeure, the contract will be suspended if the impediment is only temporary, and cancelled if the obstacle is permanent.



It is expressly agreed that the transfer of ownership of the items ordered becomes effective immediately after leaving our store. Therefore, the buyer agrees to accept all risks, including those related to transportation. It is the responsibility of the buyer to make, if any, the usual caveats before accepting delivery.

Without instructions from the buyer for shipping, the seller reserves the right to deliver at best the items, but it can thereby incurring any liability.

In case of impossibility to deliver the items ordered within the residence of the purchaser due to inadequate access to said premises or because of how cramped these are, the seller shall in no case be held responsible, unless being expressly informed when ordering.



The payment is made under the conditions set in the order. All orders are payable in cash and without discount when ordering.



 You must take into account the fact that in the context of an order to a country other than France you remain the importer of the product (s) concerned. The customs duties, local taxes, import duties or state taxes that may be required are under your responsibility and at your charge.

Duty-free is legally a choice left to the discretion of the merchant, the trader decides if its company can apply duty-free when selling items for export. The online shop therefore does not process online tax refund service because it requires a long procedure for each order for which we do not have the appropriate staff. Any request for tax refund will be refused, so we recommend you to read the price displayed on each product sheet (price including tax) which is the same for all countries.


At  delivery, the buyer is required to check all the items. All claims he intends to make about the state of the items delivered must be stated on the delivery note (non-conformity of the goods delivered with the ordered, manufacturing defects, transport damage, etc..). If there is no mention in the delivery note, no claim will be accepted after the receipt of the items, except for latent defects.



You have changed your mind? The pair of Arche shoes you received does not give you complete satisfaction?
You can exchange of be refund for any ordered item (excluding Special Orders from the arche factory) sold and shipped by the online store within 14 working days when you receive your order.  If the items do not suit you or please you, they will be immediately exchanged (subject to the availability in stock) or refunded, depending on your choice. The same conditions applies on sales, reduced prices and private sales items.


You have 14 working days after receiving  your parcel to return unwanted items . To proceed,  simply go to "My Account", click on "History and details of my orders" and display the details of the order you want to return. You will then be able to select the product or products you want to return to us. You may leave the reason for your return and then click "Generate a Return." A return voucher will be generated, you can now print it and post back your parcel.

The shipping costs of the parcel returned are charged to the customer.

For any EXCHANGE, please pay the new shipping charges ( according to the amount you paid the first time for your country),you can do it directly online on our website.

The customer must retain proof of deposit of the parcel that will be given to him by the post. In case of loss of the parcel, no refund will be made without this proof of deposit.

The pair or pairs of shoes returned must be new, unworn and packaged correctly in its original box when returning.

Once we receive the parcel, we will make you a refund or exchange if all the above conditions are met. The refund will be done within 3 to 6 working days following teh reception of the returned parcel.


ARTICLE 6.1: PERSONNALIZED ORDERS No return, No exchange

Customized orders on the website cannot be return, refund or exchanged  unless proven to default on the product due to the fact that the items ordered do not come from our initial stock online.


The customer has a legal deadline of 14 working days to exercise his right of retraction from the date of receipt of the item without having to give any reasons or to pay any penalties. The procedures for exercising the right of withdrawal are listed under "RETURN POLICY " above. The customer will be fully reimbursed for amounts paid (except shipping costs) as soon as possible and no later than 6 working days after the date on which he exercised his right of retraction.



The returned product must be returned fully intact.

Upon receipt of the parcel, the online store will judge the perfect condition of the returned merchandise. No returns will be accepted if returned items have been visibly damaged and the damage make the product unsuitable for sale. If the return is rejected by the online store, items will be returned to the customer at the expense of the online store without the customer being able to demand any compensation or right to a refund, except for the subsequent exercise of his rights to warranty on goods sold.



Subject to compliance with these return conditions, the online shop will refund items returned within 6 working days after reinstatement in stock.







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